imagePRO Large Format Scanners and imagePRO FLEX Imaging System Warranty Activation

Warranty Activation for imagePRO Scanners and imagePRO FLEX Systems

2-Year Warranty Activation for imagePRO Gx and GxT series Large Format Scanners and imagePRO FLEX Systems.

Please fill out this form and we will send you confirmation that you warranty has been activated. If you have any questions please call 888-221-7226

Contact Information:
Required Fields *

Name *

Title

Company *

Street Address *

Address (cont.)

City *

State/Province *

Zip/Postal Code *

Country *

Phone *

FAX

E-mail *

Product Information:
Required Fields *

Dealer (where the product was purchased from) *

Scanner Model *

Scanner Serial Number
*

Date Received
*

Was the Packaging Damaged?
*

Was the Product Damaged? *

Did the Product Work? *

Important! Packaging or Scanner Damage Must Be Reported Within 10 Days of Receipt of Product. Paradigm Imaging is Not Responsible For Damage Claims Reported After 10 Days.

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Please read the warranty terms and conditions before activating your warranty.

The Equipment comes with a one-year return to depot (Ci24 model), one-year on-site (Ci40 model) or two-year (All Gx+ models) on-site service agreement. WHAT TO DO IF THERE IS A PROBLEM Contact your reseller or Paradigm Imaging Group at 714-432-7226 or 888-221-7226, 8am to 5pm PST or email support@paradigmimaging.com Paradigm Imaging Group shall attempt to diagnose the reported failure via telephone or email and, if considered appropriate, attempt to resolve the reported failure by requesting the customer to carry out any required standard operational maintenance, provide sample files or make adjustments which the customer can reasonably be expected to conduct. Our experience is that most problems can be resolved through telephone and email support. If the failure cannot be resolved in this manner then, if required, parts will be sent and a technician will be dispatched to the customer’s site. WARRANTY INFORMATION SUMMARY The Equipment comes with a one-year RTD, one-year on-site or two-year on-site warranty to maintain it to the manufacturer’s specifications based on information from the manufacturer. The manufacturer determines if a part or repair is covered under the warranty. If the customer has a problem, the Reseller or Paradigm Imaging Group will work with the customer to resolve the problem and to determine if the problem is caused by a defect in the scanner. The warranty does not cover software, computer configuration, network configuration or installation issues. Paradigm Imaging Group will provide, to the best of our ability, telephone and email support for these issues. Consumable items are not covered under the warranty. Please see LIST OF CONSUMABLE ITEMS. The warranty does not cover damage to the Equipment caused by misuse, neglect or accident, or damage caused by shipping or moving the Equipment. If anyone other than a factory authorized personnel installs the Equipment and the Equipment is damaged during installation (i.e.: such as inserting the cable improperly) then the customer will have to pay time and materials for a service technician to repair the Equipment. If a technician is called on-site and it is determined that the problem is not covered under the TERMS AND CONDITIONS of the warranty, then the customer will be liable for time and material charges. Please see the WARRANTY TERMS AND CONDITIONS. For the on-site warranties: at the end of the warranty period, the on-site warranty agreement may be extended. If the on-site agreement is not renewed prior to the end of the current agreement, the service provider will require a maintenance visit (at customer’s expense) before an agreement may be renewed. STANDARD ON-SITE SERVICE AGREEMENT (ImagePRO GxPLUS and Ci40 Scanner Models) TERMS AND CONDITIONS 1. This Service agreement for this Equipment shall commence on the date the Equipment first ships from Paradigm Imaging Group. Access Services agrees to provide service under this agreement for the term specified from the date thereof. 2. The services purchased as detailed on the service agreement include parts (except the manufacturer recommended consumables or if the manufacturer determines that a part is not warrantable), labor and travel to maintain the Equipment based on the manufacturer’s information. It does not include problems caused by the software application or operating system conflicts or configuration; or, other non-hardware related issues. 3. Service agreement will not include electrical work external to the Equipment, maintenance of accessories, attachments, machines or other devices not listed in this contract, or repair of components, or peripherals damaged resulting from accident, neglect, misuse, or failure of electrical power or causes other than ordinary use. It will also not include painting or refinishing or furnishing materials therefore, making conversions, or adding or removing attachments or other devices. 4. If a repair is made under warranty and, after reviewing the defective part, the manufacturer determines that the damaged was caused by action or inaction the customer, the manufacturer may determine that the part is not covered by the warranty. In which case, the customer would be responsible for the cost of the repair at the Time and Materials rates then in effect. 5. Neither Paradigm Imaging Group, nor Access Services shall be responsible for any loss of business or production while the equipment is out of service. Neither Paradigm Imaging Group, nor Access Services shall be responsible for any loss of function of the equipment if the manufacturer indicates that the Equipment cannot be repaired to full function. 6. The customer is responsible for the purchase and maintenance of all consumables and operator cleanings as specified by the equipment manufacturer. If preferred, Access Services can provide this service at the Time and Materials rates then in effect. 7. If other than an Access Services Representatives shall at any time perform repair or maintenance service on a unit, and if in the judgment of Access Services the cost of service will thereby be increased. Access Services may discontinue service for such units hereunder. Service for any Equipment discontinued hereunder will hereafter be furnished, if requested, at Access Services’ established time and material charge then in effect. 8. Unless otherwise stated, this agreement is for service during Access Services’ normal working hours, which are 8:00am to 5:00pm customer’s local time, Monday through Friday, except holidays. 9. Unless contracted, after hour service requested by the customer on all units, regardless of nature, will be charged at the rates then in effect. This service, performed entirely during the hours other than normal working hours, and so requested by the customer whether for their convenience or under emergency service required will be furnished on an “if available” basis. 10. Access Services Representatives shall have full and free access to the units to perform services thereon. Access Services shall not be responsible for failure to render service due to any and all causes beyond its control. 11. If parts are needed, they will be shipped to the site before an Access Services Representative is sent on-site. 12. There shall be added to the charges provided for in this agreement amounts equal to any taxes, however designated, levied or based on such charges or on this agreement, or on the service rendered or parts supplied pursuant thereto, including state and local, sales, use, privilege or excise taxes based on gross revenue, and any taxes or amounts in lieu thereof paid or payable by Access Services in respect of the foregoing, exclusive, however, of taxes based on net income. 13. Neither the benefits nor the obligations of this agreement are assignable or transferable without the written consent of Access Services. 14. In rare instances, it may be determined that the Equipment cannot be fixed in the field. In such a case, Paradigm Imaging Group and Access Services reserve the right to remove the equipment for repair and are not responsible for providing temporary replacement equipment while the equipment is being shipped and repaired offsite. 15. Any Service calls necessitated by factors outside of the equipment covered under a service agreement will be billed to the customer at Access Services’ then current time and material rates. 16. Payments terms are net 30 for any services that do not fall under this agreement. LIST OF CONSUMABLE ITEMS (Ci40 and Gx+ scanners) Scan Glass Normalization Target Stitch Target External Cables Belts Rollers Paper Hold Down Roller All Outer Covers and Stand Ci40 Scan Head (the assembly holding the scan sensors) (Note: If the manufacturer determines that the scan head has become unusable by something outside of the end user’s control, it is covered under warranty. If the glass is scratched, the scan head is considered consumable.) This is a list of the most common items considered to be consumable and, therefore, not under warranty. Other items may not be warrantable as determined by the manufacturer. STANDARD RETURN TO DEPOT LIMITED WARRANTY (ImagePRO Ci24 Scanner) TERMS AND CONDITIONS 1. Paradigm Imaging Group warrants this scanner to be free of defects in workmanship and materials for the Warranty Period. This warranty is limited to the original purchaser of the scanner (Equipment) in the United States of America or Canada. This warranty may not be transferred nor is it available to any subsequent purchaser of the scanner. 2. The warranty for this Equipment shall commence on the date the Equipment first ships from Paradigm Imaging Group. Warranty service will be provided under this agreement for the term specified from the date thereof. 2.3. Before returning the scanner to Paradigm Imaging Group for repair, the customer must obtain an RMA number from Paradigm Imaging Group. The customer must then deliver the scanner to Paradigm Imaging Group with freight and insurance prepaid using the original shipping container. Paradigm Imaging Group will return the scanner or its replacement to the customer in the United States or Canada via surface freight, with freight and insurance charges prepaid. The warranty does not cover damage due to shipping. 4. The warranty does not include consumable items as determined by the manufacturer. The manufacturer determines if a part is warrantable or not. The warranty does not include problems caused by the software application or operating system conflicts or configuration; or, other non-hardware related issues. 3.5. The warranty does not cover damages due to or arising from the following: shipment, fire, flood, acts of god, improper installation or maintenance, alteration in any manner, neglect, abnormal physical or electrical stress, misuse, abuse or improper operation. 6. Paradigm Imaging Group shall not be responsible for any loss of business or production while the equipment is out of service. Paradigm Imaging Group shall not be responsible for any loss of function of the equipment if the manufacturer indicates that the Equipment cannot be repaired to full function. 7. The customer is responsible for the purchase and maintenance of all consumables and operator cleanings as specified by the equipment manufacturer. 8. This warranty gives the customer specific legal rights and the customer may have other rights, which vary from state to state. No other person may obligate Paradigm Imaging Group for any liability or obligation with respect to the covered scanner beyond the provisions of this warranty. Any implied warranty of merchantability or fitness for a particular purpose applicable to the scanner is limited in duration to the warranty period. Performance of repairs or replacement on product is the exclusive remedy under this warranty or any implied warranty. Paradigm Imaging Group shall not be liable for incidental or consequential damages resulting from breach of this written or any implied warranty. Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. 9. If the customer shall at any time perform repair or maintenance service on a unit, and if in the judgment of Paradigm Imaging Group the cost of service will thereby be increased; Paradigm Imaging Group reserves the right to charge for the repair at the established time and material charge then in effect. 10. There shall be added to the charges provided for in this agreement amounts equal to any taxes, however designated, levied or based on such charges or on this agreement, or on the service rendered or parts supplied pursuant thereto, including state and local, sales, use, privilege or excise taxes based on gross revenue, and any taxes or amounts in lieu thereof paid or payable by Paradigm Imaging Group in respect of the foregoing, exclusive, however, of taxes based on net income. 11. Payments terms are net 30 for any services that do not fall under this agreement. LIST OF CONSUMABLE ITEMS (Ci24 scanner) Scan Head (the assembly holding the scan sensors) (Note: If the manufacturer determines that the scan head has become unusable by something outside of the end user’s control, it is covered under warranty. If the glass is scratched, the scan head is considered consumable.) Stitch Target External Cables Normalization Target Belts All Rollers All Outer Covers and Stand This is a list of the most common items considered to be consumable and, therefore, not under warranty. Other items may not be warrantable as determined by the manufacturer.

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